“You Pass or Your Money Back” Guarantee

HR Education Network provides a "You Pass or Your Money Back" guarantee on our instructor-led HR certification test preparation program.

Why we offer a money-back guarantee

We have confidence in our program. If you learn the material and take the practice tests, you will be prepared to pass the PHR or SPHR exam. We’re willing to bet on it.

How I qualify for the money-back offer

  • Purchase the complete 2019 HREN Instructor-led HR Certification Test Preparation course.
  • Attend a minimum of 90% of the online video sessions (measured by attendance verification codes)
  • Read and study all five units and the online Guide for Successful Exam Preparation.
  • Complete all 18 practice tests at hrcp.com, scoring 80% or better on each test, prior to your PHR/SPHR exam date. (You can retake the practice tests as needed.) Keep in mind that each test 
can be taken only once every 24 hours.
  • Take the PHR/SPHR certification exam within 90 days of the completion of your HREN course.
  • If you don’t pass, we’ll enroll you in the next instructor-led course at no additional charge. Retake the course meeting all of the above criteria.
  • Retake the PHR/SPHR certification exam. If you don’t pass, we will refund the price of your certification test preparation program in full.

How long do I have to request a refund?

The guarantee is valid for 6 months from the date of purchase, and your refund request must be received within 30 days of your PHR/SPHR exam.

How do I go about requesting a refund?

To request a refund, submit the following information via email:

  • A completed Refund Request Form (can be downloaded from the Handouts tab in your online classroom)
  • A copy of your official Examination Results from the HR Certification Institute